Terms of Service

By creating an account, connecting a store, or otherwise using ReviveCart, you agree to be bound by these Terms of Service. If you enable payment processing features, you also agree to our Payment Processing Agreement, which governs the terms specific to Flux. If you use any feature that collects or processes customer data, you also agree to our Privacy Policy. These documents together form the complete agreement between you and ReviveCart. If you do not agree to any part of them, you may not use the platform.

You are entering into these terms on behalf of the business whose store you connect, and you represent that you have the authority to bind that business to this agreement.

ReviveCart is an agentic commerce platform that connects to your Shopify or WooCommerce store and gives your business a set of coordinated tools built around your storefront data. Sage is an AI agent that runs sales, support, and customer operations across WhatsApp, SMS, email, and voice. Pulse is a behavioral intelligence layer that surfaces real-time insight into shopper intent. Flux is an intelligent payment rail that processes and settles payments through the platform. A unified console ties all of this together with order and customer management, so you can see and act on your store's activity in one place. Not every merchant uses every product, and some features, particularly payments, require additional verification before they activate.

You must be at least 18 years old and capable of forming a binding contract to use ReviveCart. When you register, you agree to provide accurate, current information about yourself and your business, and to keep that information up to date as it changes. You are responsible for safeguarding your login credentials and for any activity that occurs under your account, whether or not you authorized it, and you should notify us promptly if you suspect unauthorized access.

Accounts are issued per business. Unless we agree with you in writing otherwise, one account should correspond to one business entity, and you should not create duplicate accounts to evade limits, fees, or a suspension.

You are responsible for accurately describing your business and the products or services you sell, both to us and to your customers. This matters beyond good practice: the identity verification we run before enabling payments depends on the accuracy of what you tell us, and misrepresenting your business can delay or permanently block your access to Flux.

You agree to comply with all laws that apply to your business, including consumer protection law, data protection law, and the rules that govern commercial messaging and consent. Because Sage sends SMS, WhatsApp, and voice communications on your behalf, you are responsible for having proper, documented consent from your own customers before those communications go out. You also agree not to use ReviveCart in connection with any prohibited or restricted business activity, including anything illegal, fraudulent, or that we reasonably determine poses undue risk to us, our payment partners, or other merchants on the platform.

Your subscription and usage fees for the ReviveCart platform are separate from any payment processing fees that apply when you use Flux. Platform fees are billed on the cycle you select at signup or as otherwise agreed with you, and payment processing fees are described in the Payment Processing Agreement.

You authorize us to charge your designated payment method for all fees you owe. If a payment fails or your account falls into arrears, we may suspend your access to some or all features until the balance is resolved. Continued non-payment after notice may result in termination of your account in addition to suspension.

Sage and Vox give you the ability to reach your customers by SMS, WhatsApp, and voice call. These are powerful tools, and the responsibility for using them lawfully sits with you. You must have lawful consent from each customer before messaging or calling them through the platform, consistent with applicable telemarketing and messaging consent rules, and you must honor opt-outs and do-not-contact requests promptly.

ReviveCart provides the infrastructure that sends these communications on your instruction; we do not obtain consent on your behalf and we are not a party to the relationship between you and your customers. If a customer complaint, regulatory inquiry, or claim arises from a message or call sent through your account, responsibility for that communication rests with you as the merchant who authorized it.

If you install the Pulse tracking pixel on your storefront, you are responsible for disclosing that tracking to your own shoppers through your site's privacy policy or cookie notice, in whatever form applicable law in your shoppers' jurisdictions requires. Pulse collects behavioral signals from the sessions where it is installed, and that collection needs to be reflected in what you tell your customers, not just in what we tell you.

For a description of what ReviveCart itself collects, how we use it, and how Pulse data may be shared across merchants in aggregate or de-identified form, see our Privacy Policy.

ReviveCart owns all right, title, and interest in the platform, including Sage, Pulse, Flux, the console, and all underlying software, models, and designs. Nothing in these terms transfers any of that ownership to you. We grant you a limited, non-exclusive, non-transferable license to access and use the platform for your own business during the term of your subscription.

You retain all ownership of your own store data, customer data, product content, and branding. We use that data only to operate the platform on your behalf and as described in our Privacy Policy, and we do not claim ownership over it.

We work to keep ReviveCart available and reliable, but we do not guarantee uninterrupted or error-free service. The platform depends on connections to your store, to messaging carriers, and to other third parties whose availability is outside our control. We may perform scheduled or emergency maintenance, and we will try to give advance notice of planned downtime where practical, but we are not liable for interruptions that result from maintenance, third-party outages, or circumstances beyond our reasonable control.

We may suspend or terminate your access to ReviveCart if you breach these terms, engage in prohibited or restricted business activity, commit or attempt fraud, fail to pay fees owed, or trigger a compliance or sanctions concern that we or our payment partners are required to act on. Where reasonable, we will give you notice and an opportunity to resolve the issue before termination.

If your account is terminated, you will have a limited window to export your store data before it is deleted from our systems. Any outstanding payouts or reserves related to Flux are handled according to the terms of the Payment Processing Agreement, which may impose its own hold periods for compliance or dispute reasons.

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, SECURE, OR FREE OF ERRORS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, REVIVECART WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, OR DATA, ARISING FROM YOUR USE OF THE PLATFORM. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING UNDER THESE TERMS WILL NOT EXCEED THE FEES YOU PAID TO US FOR THE PLATFORM IN THE TWELVE MONTHS PRECEDING THE CLAIM.

You agree to indemnify and hold ReviveCart, its officers, employees, and affiliates harmless from any claim, loss, or expense, including reasonable legal fees, arising out of your products, your marketing, or your use of Sage, Vox, or any other messaging feature to contact your customers. This includes claims that arise because your messaging lacked proper consent, your product descriptions were inaccurate, or your business activity violated applicable law. We will notify you of any claim covered by this section and may participate in its defense at our own expense.

These terms are governed by the laws of the State of Delaware, without regard to its conflict of law principles, consistent with ReviveCart's Delaware address. Any dispute arising out of or relating to these terms or your use of the platform will be resolved in the state or federal courts located in Delaware, and you consent to the personal jurisdiction of those courts.

We may update these terms from time to time to reflect changes in our platform, our practices, or applicable law. When we make a material change, we will post the updated terms with a new effective date and, where appropriate, notify you directly. Your continued use of ReviveCart after an update takes effect constitutes your acceptance of the revised terms.

If you have questions about these terms, you can reach our legal team at legal@revivecart.com, or by mail at ReviveCart, 2810 North Church Street, Wilmington, DE 19802.